Last updated: September 6, 2026
These Terms & Conditions ("Terms") govern your use of the VerentraVault service ("Service"). The Service is provided by Randolph IT Consulting ("we", "us", "our"). By creating an account or using the Service, you enter into a binding agreement with Randolph IT Consulting.
By accessing or using the Service you agree to these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation. If you are using the Service as an individual, you confirm you are of legal age to enter into a contract in your jurisdiction.
VerentraVault is a digital vault for storing important personal, financial, medical, and legacy information, including a bill tracker, document storage, an emergency binder, and an AI assistant. Features may change over time.
You must provide accurate information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us promptly of any unauthorised use.
You must not misuse the Service. In particular, you must not:
The Service, including its software, documentation, and branding, is owned by Randolph IT Consulting and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with your chosen plan.
You retain ownership of content you upload. You grant us a limited licence to host, process, and transmit your content solely to provide the Service.
Payments are processed securely by Stripe on our behalf; we never see or store your full card details. Applicable sales tax or VAT is calculated and collected at checkout. Subscriptions renew automatically at the cadence shown at checkout until cancelled, and you can cancel or change your plan at any time from the Billing page. For billing questions, contact support@verentravault.com.
See our Refund Policy.
We work hard to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
To the extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence where such exclusion is not permitted by law.
You agree to indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.
We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel at any time from the billing page. On termination, we will provide a reasonable export window before deleting your data, subject to legal retention requirements.
These Terms are governed by the laws of the jurisdiction in which Randolph IT Consulting is established, without regard to conflict of laws principles. Disputes will be resolved by the competent courts of that jurisdiction, unless applicable consumer law provides otherwise.
You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for failure to perform caused by events beyond reasonable control.
We may update these Terms from time to time. Material changes will be notified through the Service or by email. Continued use after changes take effect constitutes acceptance.